Easy Cloud Sync.

A helping hand

Let’s get you
back in sync.

Questions, bugs, or an idea for making Easy Cloud Sync better? Start with GitHub Issues.

Visit support on GitHub

A useful report goes a long way.

Search existing issues first. If yours is new, include:

  1. Your app version and Windows version.
  2. The providers and sync mode involved.
  3. Steps to reproduce the problem using non-sensitive example files.
  4. What you expected and what actually happened.
  5. A short, redacted error message if one is available.
Open an issue

Public means public.

GitHub Issues can be read by anyone. Never post tokens, passwords, authorization codes, payment details, personal account information, private file contents, or unredacted logs and screenshots. Use fictional paths in examples.

A GitHub account is needed to post. Support is provided through this public tracker; no private contact channel or guaranteed response time is offered. For a security concern, post only a general notice without exploit details or sensitive evidence.

Common questions

A few starting points.

How do I manage or cancel Pro?

Open Microsoft Services & subscriptions using the Microsoft account that made the purchase. Follow Microsoft’s subscription controls. Uninstalling the app or deleting a connection does not cancel recurring billing. Billing disputes and refund requests are handled through Microsoft Store, subject to your legal rights.

Why does a cloud connection need broad access?

A sync job selects folders, but the provider authorization can cover more of your account. The app needs to browse and synchronize existing content. Read the permissions explanation before authorizing access.

Can deleted or overwritten files be recovered?

Recovery is not guaranteed. Local deletions can bypass the Recycle Bin, and Google Drive deletions can be permanent. Stop further syncs, check any independent backups and provider recovery options, and avoid making further changes to affected storage. See the synchronization terms.

Does the app sync automatically in the background?

Syncs are started manually in the app. The current version does not include scheduling, a folder watcher, a tray agent, or an always-running background service.

How do I disconnect and remove my data?

Deleting a connection does not revoke provider permissions, delete synced files, cancel Pro, or guarantee that all cached authentication data is erased. Follow the separate steps in disconnecting and deleting data.